Privacy Policy

At Feelighter, your privacy is one of our highest priorities.

We understand that people come to us to share personal thoughts and emotions. That trust is something we take seriously.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website and services.

 

Information We Collect

When you book a conversation or contact us, we may collect:

• Your name.
• Your email address.
• Appointment details.
• Payment information processed securely through our payment provider.
• Messages you send through our contact form.

We may also collect basic technical information such as your browser type, device information, IP address, and cookies to help improve the website.

 

How We Use Your Information

We use your information to:

• Schedule and manage appointments.
• Send booking confirmations and reminders.
• Provide customer support.
• Improve our services and website.
• Maintain the security of our platform.
• Meet legal and regulatory obligations where required.

We only collect information that is necessary to provide our services.

 

Confidentiality

We understand that privacy is essential to creating a safe environment.

Information shared during your booking is treated with care and respect.

We do not sell or share your personal information with third parties for marketing purposes.

Only authorized personnel who need access to provide our services will be able to view your booking information.

 

Are Conversations Recorded?

No.

Feelighter does not record listening sessions unless you are clearly informed beforehand and have given your explicit consent.

 

Payments

Payments are securely processed through trusted third-party payment providers.

Feelighter does not store your full debit or credit card details on our servers.

 

Cookies

Our website may use cookies to improve your browsing experience, remember preferences, and help us understand how visitors use our website.

You can manage or disable cookies through your browser settings.

 

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While no online platform can guarantee absolute security, we continuously work to protect the information entrusted to us.

 

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion of your information where legally permitted.
• Withdraw consent where applicable.
• Contact us regarding how your information is used.

To make a request, please contact us using the email address listed on our Contact page.

 

Third-Party Services

Our website may use trusted third-party services, including payment processors, video conferencing platforms, analytics tools, and email providers, to help deliver our services.

These providers have their own privacy policies and security practices.

 

Any updates will be published on this page with a revised effective date.

 

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact page or email us at info@feelighter.com